Privacy Policy

Who we are

Rock Solid Contractors (“Rock Solid,” “we,” “us,” or “our”) is a licensed general contractor based at 3808 E 32nd St, Tucson, AZ 85713. This policy explains how we handle information collected through our website at azrocksolid.com, our estimate form, our chat widget, phone calls, and text messages.

Information we collect

We collect information you give us directly when you:

• Submit the estimate request form: full name, phone number, email address, project address or city, service requested, project description, preferred appointment date and time, and any photos or video you choose to upload.
• Send us a message through the chat widget on our site: your name, phone number, email, and the contents of your message.
• Call or text our published phone number, or email us directly: caller ID, message contents, and any details you share about your project.

We may also receive limited automatic information from standard server logs and analytics tools (browser type, pages visited, approximate location based on IP). We do not use this information to build advertising profiles.

How we use your information

• To respond to estimate requests and schedule on-site visits.
• To communicate about your project by phone, SMS, or email.
• To send appointment reminders and project updates.
• To improve the website and our service.
• To comply with legal obligations.

SMS / text message terms

By providing your phone number through our website, our chat widget, or by texting us directly, you consent to receive text messages from Rock Solid Contractors related to your project, estimate, scheduling, and service follow-ups.

• Message frequency: message frequency varies based on your conversation with us. We do not send recurring marketing blasts.
• Message and data rates: standard message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: you can opt out at any time by replying STOP to any text message from us. After you reply STOP, we will stop sending automated text messages to your number.
• Help: reply HELP to any text message for assistance, or contact us at contact@azrocksolid.com.
• Carriers: mobile carriers are not liable for delayed or undelivered messages.

We do not share phone numbers or SMS opt-in consent data with third parties or affiliates for marketing purposes. Your phone number and your consent to receive messages from us are used only to communicate with you about your project.

How we share information

We do not sell your personal information. We share information only with:

• Service providers we use to operate the business — for example, our email delivery provider (Resend), our chat widget provider (LeadConnector / GoHighLevel), and our web host (Vercel) — and only to the extent needed to provide the service.
• Subcontractors or trade partners assigned to your project, limited to the project details they need.
• Government or law enforcement when required by valid legal process.

We do not buy or sell leads, and we do not engage in affiliate marketing arrangements that share your information with unrelated companies.

Cookies and analytics

Our site and our chat widget use a small number of cookies and similar technologies necessary for the chat to function and for basic analytics. You can disable cookies in your browser; some site features may not work without them.

Data retention

We retain estimate requests, project communications, and customer records as long as needed to operate the business and meet legal, tax, and accounting requirements. You can ask us to delete your information at any time using the contact details below; we will honor the request to the extent the law allows.

Your choices

• You can opt out of SMS at any time by replying STOP.
• You can ask us to access, correct, or delete information we hold about you by emailing contact@azrocksolid.com.
• You can decline to provide information, but we may not be able to provide an estimate without the basics (name, phone or email, project location).

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent update. Material changes will be highlighted on the site.

Contact

Questions, requests, or privacy concerns? Reach us at:

Rock Solid Contractors
3808 E 32nd St
Tucson, AZ 85713
contact@azrocksolid.com
(520) 557-9161